PAUL KERN INSURANCE AGENCY Customer Service Representative in DUBUQUE, Iowa

Paul Kern Insurance is looking for a part-time customer service specialist for the Independent Insurance Agency. This position is one of the primary contacts for clients and responsible for providing outstanding customer service to all clients (walk-in, phone and email). The customer service specialist is involved in all aspects of the insurance agency, including but not limited to: operating the front desk, quoting personal lines insurance, assisting with filing claims, reviewing coverage, internal customer care direct mail programs, billing inquiries and maintaining vendor relationships. Required Experience:High School Diploma/GED and customer experience are required. Working knowledge of Microsoft Office, Internet and Windows.Preferred Experience:1-3 years prior insurance experience, current Personal Insurance License, Associate Degree or higher. Bilingual skills a plus. If not licensed will assist with materials to obtain license. NCRC preferred.This position requires obtaining a Personal Insurance License within 90 days , if not already licensed. The Agency will pay to maintain the license including continuing education. Starting pay depends on experience.NCRC Preferred.