Hirschbach Motor Lines Freight Coordinator in Dubuque, Iowa
The Freight Coordinator directs, controls and coordinates various customer service functions. The Freight Coordinator?s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, and establishing and maintaining positive customer relationships.
Duties & Responsibilities
Performing or supervising the handling of all freight from shipper to receiver.
Developing and maintaining a customer base according to geographic area.
Communicating all service issues to the customer promptly.
Selecting loads effectively through dedicated lanes, brokerage, and customer needs.
Booking freight in each assigned area to ensure a balance of trucks and loads.
Maintaining positive customer and driver relations.
Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.
Attend meetings to improve problem accounts and service issues.
Coordinating schedule changes with salespeople, customers, and company departments according to customer requirements.
Provides services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.
Handling customer correspondence, complaints, and inquiries for each account in their territory.
High school diploma or equivalent in education, paired with professional work experience.
Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
Ability to process information with high levels of accuracy and energy.
Computer proficiency and ability to navigate between multiple programs.
Display and demonstration of an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment.
What's Your Drive?
EOE. Offer of employment is contingent on the successful completion of a pre-employment drug screen and background check.