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Pearson Project Coordinator in Iowa City, Iowa

Project Coordinator

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Responsibilities:

Provide outstanding customer service to district and schools. Be responsive and timely in responding to questions, concerns and requests.

Serve as a point-of-contact to internal resources and internal departments for day-to-day activities as assigned, for example call center, image editing alerts, security resolution, troubled-child alerts)

Serve as a point-of-contact for customer activities as assigned, including district billing.

Provide support for customer meeting planning and business unit events.

Work with Project Managers to create agendas and minutes for internal and external meetings.

Document, update, and maintain procedures and specifications as assigned.

Work with Project Managers to updated client facing ancillary materials, including training manuals and user guides.

Run regular status reports on a scheduled basis, for example call center reports, testing counts, missing materials, etc.

Create and manage folder directories, manage and provide access to internal employees.

Manage customer share sites (Box.com, SFTP, etc.) and internal and external user accounts.

Troubleshoot and resolve non-technical issues, using support documentation and training

Qualifications

Qualifications:

Associates or Bachelor’s Degree desired or commensurate experience.

Experience analyzing data, following directions and procedures, and collaborating with others.

Highly detailed-oriented with the ability to prioritize tasks to meet daily deadlines

Proven strong time-management and organizational skills across multiple priorities and/or programs.

Experience providing outstanding customer service.

Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint required.

Self-motivated learner, demonstrated ability to learn new software and technology tools through both formal training and self-instruction.

Experience handling confidential information and materials in an appropriate manner.

Primary Location: US-IA-Iowa City

Work Locations: US-IA-Iowa City-2510 North Dodge 2510 North Dodge Street Iowa City 52245

Job: Project/Programme Management

Organization: Assessments School

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 11, 2021

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2100311

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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