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Pearson Senior Technical Project Manager in Iowa City, Iowa

Senior Technical Project Manager

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The Technical Project Manager (TPM) is responsible for managing technology projects using a variety of technology platforms. Operational excellence, market leadership, and innovation are our leading principles when delivering our programs.

The Technical Project Manager ensures effective and efficient delivery of the technical components of an assessment program. The tasks associated with this technology delivery scope are grouped into two categories: 1) general project management and; 2) technology project execution. The following is an overview of the specific activities within each category and a quantification of average time spent by staff across each category.

General Project Management

The following tasks are performed regularly by the TPM and though the scope and level of complexity vary based on the program or project, the fundamental tasks remain consistent.

  • Schedule development and management - Create the plan and schedule for technology tasks related to a given project. These tasks are mapped to the master schedule maintained by the Sales and Contract Management Team (SCM) and are aligned to one or more critical milestones as indicated and reported on through KeyedIn. The TPM will work with internal Assessment Technology Engineering (ATE) functional teams, SCM and other functional areas to baseline a project schedule that is mutually agreed upon and meets on time customer deliverables.

  • Project management – lead regular project status meetings and work with internal ATE project resources including, Delivery Business Analysts, Data Analysts, Operational Processing Leads, and testers to monitor day to day progress of schedule activities, mitigates schedule misses with teams and escalates to ATE leadership and/or SCM as appropriate.

  • Cost (hours) tracking and management - Monitoring and reporting of actual hours worked on a given project compared to annual plan, quarterly forecast, and monthly variance reports. Actions are taken based on reviews of this information with technology line managers, technology engagement managers on corrective actions or scope adjustments.

  • Risk and issue management - Identify, document and manage risks and issues to technology delivery.

Technology Project Execution

The following tasks are performed daily by the TPM and require in-depth knowledge of the software development lifecycle (SDLC), Pearson’s assessment products, the enabling platforms (Jira, ServiceNow, AWS), and all technical requirements and related configurations.

  • Engineering work breakdown and prioritization - Specify the detailed, lowest level tasks required to complete technology engineering and delivery work. Determine ownership and communicate these tasks to the appropriate technical staff or department manager. Monitor progress and reset project priorities as needed based on capacity constraints or other factors up and down stream.

  • Product development story management - Based on project requirements, determine the engineering stories required for program deliverables, and enter into the appropriate instance of Jira. Track progress of engineering stories and resolve blocks and related inquiries from business analysts, developers, and testers.

  • Production incidents and defect resolution - Based on internal inputs or experiences in the field, enter defect details and related information into ServiceNow and partner with Incident Management and Operational Processing Lead to determine issue ownership and necessary resolution across Product Development, Program Delivery, Program Validation and Customer Data Quality teams. Ensure the defect(s) are prioritized appropriately within Incident Management and verify the resolution prior to approving the closing of one or more ServiceNow tickets.

Technology change management - Implement process changes and implement new/modified tools across the portfolio of programs and projects for which Assessment Technology is accountable, including: refined packaging & distribution inputs; modified data file inputs for report production and assembly; and changes to technology infrastructure and related allocations. Manage and track progress for routine migrations to production environments (e.g. configurations, testmaps)

Qualifications

Required Education and Skills

  • Bachelor's degree or equivalent required. PMP certification desired.

  • A minimum of five (5) years of experience in technology project management, or software development with lead or manager responsibilities preferred. Five (5) years of experience in systems design and development desired.

  • Ability to understand, analyze, and communicate technical designs, project issues, and project status is required.

  • Experience supporting customer facing, high-volume, mission critical applications strongly preferred.

  • Familiarity with MS Project, KeyedIn (or similar project tools) preferred.

Other Requirements

  • Demonstrated ability to effectively manage project commitments to achieve quality solutions.

  • Demonstrated ability to manage and lead project resources.

  • Proven ability to adhere to software project management best practices.

  • Demonstrated excellent written and verbal communications skills.

  • Ability to facilitate work groups with a high degree of professionalism, work ethic and integrity.

  • Ability to incorporate technical and business knowledge in the analysis of customer solutions.

  • Demonstrated ability to work productively with diverse teams.

  • Ability to effectively present technical and non-technical information to customers and senior management.

  • Demonstrated ability to estimate, plan, and monitor labor hours.

Work Environment

  • Flexible and collaborative with occasional travel.

Primary Location: US-IA-Iowa City

Work Locations: US-IA-Iowa City-2510 North Dodge 2510 North Dodge Street Iowa City 52245

Job: Project/Programme Management

Organization: Assessments School

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 11, 2021

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2100180

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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