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PSG Global Solutions Remote Work from Home - Customer Care Advocate in Iowa

The Opportunity

We're looking for a Remote Work from Home - Customer Care Advocate , working in the BPO industry in Iowa .

In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers.

We offer medical, dental, vision, and 401K benefits as well as earned PTO. We also offer a referral bonus for all employees, equating to up to $400 in earnings potential. Salary is $12.25 in training and production.

  • Handles a high volume of incoming calls professionally

  • Gathers customer information, assesses and fulfills customer needs and educates customers where applicable regarding products and services thoroughly and efficiently

  • Utilizes and navigates multiple systems simultaneously

  • Meets all attendance requirements and is dependable

  • Resolves customer issues via one call resolution guidelines and/or escalated process

  • Meets or exceeds company and client performance metrics

  • Maintains a balance between company policy and client benefit in decision making

  • Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers

  • Takes responsibility for call disposition or compiles and documents customer information as required

  • Accepts and embraces changes within the current business environment

Our Client

Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes (#work-at-home) around the world.

Huh!?! Well, you’ll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity. You will find a big family. And an award-winning culture.

Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations. Be ensured of an encouraging work environment. Be assured of opportunities for growth and advancement. You can do it!

Make things better. Develop great relationships. Have the career you want. Where you want.

Experience Required for Your Success

  • 6 months of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience

  • Stable work history

  • Strong detail orientation and excellent communication/listening skills

  • Ability to pass all skill assessments including demonstrated experience with Microsoft applications

  • Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens

  • Strong decision making and analytical abilities

  • Ability to identify customer needs and clearly articulate products and services

  • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

  • Highly developed sense of integrity and commitment to customer satisfaction

  • Meet all attendance and dependability requirements

  • Be a team player

  • Ability to maneuver multiple applications while assisting callers

Details

The pay we are offering is 25,480 per year.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .

Not exactly? Join Our Talent Community (https://jobs.psgglobalsolutions.com/register) , and we'll let you know of additional opportunities.

EOE Protected Veterans/Disability

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