Work in Iowa Jobs

Description

Robert Half is hiring a Customer Service Representative in the Contact Center for John Deere Financial (JDF). In this pivotal role, you'll be the friendly voice resolving inquiries from customers and channel partners, ensuring top-notch service levels are achieved.

Day to day responsibilities include:

• Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution

• Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners

• Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents

• Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing

• Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units

Requirements

We are seeking the following experience:

• Experience working in a call queue environment

• Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues

• Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment

• Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc.

• Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work

• A financial industry background with a growth mindset and ability to take feedback

• A private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet

What Makes You Stand Out?!

• Experience being proactive on customer calls to educate and/or offer solutions

• Experience with Agriculture, Consumer, or Construction/Forestry products and services

• Experience identifying a work process/procedure to improve and being part of the implementation

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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