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Kelly Services Customer Support Representative in Johnston, Iowa

Customer Support Representatives – Johnston, IA

Kelly Services is currently recruiting for Customer Support Representatives for our client, John Deere, at their Financial Headquarters location in Johnston, IA.

Pay Rate: $17.43/hour

Schedule: Support hours fall between the hours of 7am – 6pm, Monday - Friday. Candidates must be available to work any 8hr shift within the 7am-6pm support window. Please note, rotations occur monthly. Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on the job training & mentoring with an experienced technician.

NOTE: This position is initially remote but will move back onsite once the facility opens back up. First day will be onsite to get computer deployed and set up. Interviews will be done virtually.

Job Description

  • The Ag & Turf support team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention

  • Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction

  • Common calls & emails include:

  • General product questions, availability, compatibility

  • Ag, Residential and Commercial, & golf product issues/complaints

  • Warranty registration, and extended warranty coverage

  • Out of warranty assistance

  • Parts & publications lookups

  • Loyalty Rewards programs

Required Skills, Knowledge and Relevant Work Experience

  • Skills in interpersonal communications, negotiation, and conflict resolution

  • 6+ months experience with customer service / support experience

  • High comfort level and experience with consumer software applications

  • Strong computer and troubleshooting skills

  • Ability to work support hours and occasional holidays to support the business

Desired Skills, Knowledge and Relevant Work Experience

  • Knowledge of agriculture, turf (mowers) and utility vehicles.

  • Prior work experience in Agriculture or Technology dealer channels

  • Bachelor's degree in Agriculture, Business, Engineering-related field, IT or a similar discipline

Term of Assignment

  • December 7th, 2020 to December 6th, 2025, with a possibility of an extension depending on performance and needs of the client.

Important information:

This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at kristina.rockwell@kellyservices.com ; however, your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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