SMART DOCUMENT SOLUTIONS LLC Site Client Service Supervisor in JOHNSTON, Iowa

Job id-18-0209Duties and responsibilitiesAssists the Manager of Operations in the training and direction of the Client Service Rep positions.Provides input to the Manager of Operations for the evaluation of the Client Service Rep positions.Answers day to day questions posed by clients and the Client Service Rep positions.Makes recommendations for methods to increase productivity.Assist in meeting regional revenue goals on a consistent basis.Comply with all release of information related functions as stipulated in service agreement.Assist in selecting, interviewing, hiring and terminating employees.Participate in counseling sessions of site personnel and makes probationary or termination recommendations when necessary.Responsible for properly training release of information staff in company and facility specific functions. Distribute workflow to site personnel.Assist in evaluations of employees.Ensures supplies are available at designated facility.Responsible for meeting facility revenue goals on a consistent basis.Prepare month-end reports on the first work day of each month and distribute.Responsible for submitting company-related travel expense reports and original receipts to manager in a timely fashion.Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.Productivity and Quality:Maintains productivity, quality and assures customer service standards.Provides input into the review and revision of site procedure.Performs quality reviews and site evaluations as required by clients.Customer Service Skills. Answers and conducts business on the telephone routinely while maintaining excellent customer service skills.General Responsibilities:Authorizing Process:Reviews Release of Information requests for validity according to applicable state or federal statutes. Returns inappropriate authorizations and requests to the requester. Looks up medical record numbers, fills out guides and pulls medical records, if so directed. Reviews the requests to determine which records are being requested.QualificationsA High School Diploma or GED is required.Must be able to communicate effectively in the English language.Experience in a medical records or health care setting would be beneficial.Medical Terminology class is strongly encouraged.Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.EEO Employer F/M/Vet/DisabledFor more details see online:URL