TEKsystems IT Support Technician in Lenox, Iowa
DUTIES AND RESPONSIBILITIES: • Respond to phone, email, and walk-up requests for IT service. • Document, track, and resolve all issues according to defined service level commitments. • Work closely with management to understand IT support and project requirements. • Escalate issues according to technical and management escalation criteria. • Adhere to all department and company processes and policies. • Assess and prioritize work load using sound judgment. • Image desktop computers as required and follow documented asset management procedures. • Deploy and trouble shoot issues with fork truck tablets and shop floor PCs and printers. • Perform process compliance audit functions as required. • Assist in the maintenance of IT budget activities as it relates to MFI IT support activities. • Shared IT support on-call responsibilities for after hour emergencies. • 10-15% domestic travel required. The primary location for this position is in our manufacturing facility in Lenox IA; from primary location, we anticipate that the resource would be traveling to Britt, IA or Wakefield, NE at least quarterly for 3-5 days. • Other duties/responsibilities as assigned EDUCATION OR EXPERIENCE: 1. Two-year technical degree, related technical certifications, or equivalent work experience is required. 2. Technical proficiency with PC hardware, Windows operating systems and system management tools. 3. 1-2 years of experience in an IT support environment is required. 4. Awareness of the ITIL process framework is desired SKILLS AND KNOWLEDGE REQUIREMENTS: 1. Exceptional customer service skills. This position represents IT at the MFI’s locations. Individual must be able to calmly and effectively manage customer problems and requests. 2. Ability to maintain a positive attitude when dealing with MFI end users and their issues and problems. 3. Strong sense of urgency and ownership in accepting assignments and delivering service. 4. Strong verbal and written communication skills are required. 5. Ability to prioritize and manage time effectively.
Windows 7, Windows 10, Break/Fix
Top Skills Details:
Helpdesk/Desktop Support - 1 to 2 years of previous HD/DT support. This person will be working off of emails, calls, and walk ups to provide support when needed could be hardware and software related. Windows 10 - Must be familiar with Windows operation systems and tools Customer Service - must be able to listen to the end users issues and effectively help resolve the issue. Some cases follow up is needed to ensure proper fix.
Additional Skills & Qualifications:
Ability to work independently and be able to work through time management and other tasks on its own. This person's main asset during the interview process is to show genuine interest in the company and the longevity of the opportunity.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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