Woodhouse Auto Family Aftermarket Sales in Missouri Valley, Iowa
Directly responsible for selling vehicle accessories at the dealership and maintaining customer satisfaction standard. Interacts daily with Customers, Sales Managers, Sales Associates, Finance, Manufacturer Representatives, and Vendors.
Informs customer of Woodhouse's after sale offerings, including; Service Department, Parts Department and Body Shop.
Presents vehicle accessory options to customers.
Maximizes profitability of each sale by selling vehicle accessories and aftermarket services.
Ensures customers are 100% satisfied by performing vehicle walk around inspection for proper accessory install prior to delivery.
Maintains accessory sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Commits to becoming an expert and gain in-depth knowledge of vehicle accessories and technology.
Up-sells customers on add-ons to their vehicle purchases.
Prepares required paperwork and proper scheduling within guidelines.
Schedules accessories installed appointments for customers.
Verifies sales documents and related paperwork are correct and complete.
Maintains an owner follow-up system that encourages repeat and referral business.
Ensures 100% turnover to Finance and Insurance Department (F&I).
Supports sales staff to complete transactions in a timely manner per customer needs.
Works with Service and Parts Managers to ensure good communication and working relationships between departments.
Makes effective and persuasive presentations on topics to customers and management.
Attends sales meetings and training sessions as scheduled.
Addresses customer concerns or complaints promptly.
Works with vendors to ensure good pricing, service, and profitability.
Maintains frequent contact with manufacturer and other vendors to ensure a thorough knowledge of current products, sales, and incentive programs.
Maintains a professional appearance.
Minimum Experience and Qualifications
High School diploma or equivalent
Valid driver's license
Ability to work Saturday
2+ years aftermarket sales experience
Knowledge of the automotive industry
Good communicator: verbal, written, presentations
Strong organizational skills
Proven examples of being a team player
PC and Microsoft Office skills
Job Knowledge/Skills Required (Preferred)
- 3+ years of automotive sales/customer service experience with proven history of consistently achieving sales goals and quotas