Job Information
Populus Recruiting Customer Service Representative (CSR) in Muscatine, Iowa
This position is typically dedicated to a specific customer account and will be responsible for most activities related to maintaining that account including handling freight, keying inventory transactions, and customer communications.
ESSENTIAL DUTIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work with customers to coordinate shipments to and from warehouse to meet key customer delivery requirements.
Generate associated documents for customer shipments including warehouse pick sheets, packing lists, and bills of lading.
Receive inbound freight and verify contents. Reconcile product received with packing list information to identify any discrepancies.
Create and apply labels to properly identify parts per customer specifications.
Communicate with customer and carriers for transporting customer orders and receipts. This includes
greeting drivers as they arrive, communicating loading and unloading instructions, and signing
necessary documents.
Promptly communicate any problems to the customer associated with outbound shipments and
inbound receipts, including product availability, damage, inventory discrepancies, and carrier issues.
Furnish customer with inventory reports such as stock status, transaction history, and tracing
information as requested.
Enter inventory transactions into the warehouse management system (WMS) or customer-specific data
system and manage the integrity of inventory accuracy. Properly file associated warehouse and
shipping documents for future reference.
Effectively communicate with warehouse operations to ensure proper scheduling of activities
including inbound and outbound freight, physical inventories, cycle counts, and special customer
requests/projects.
Maintain a good understanding of warehouse GMPs to apply to customer activities.
Keep warehouse management informed of customer feedback and any signs of customer
dissatisfaction.
May oversee Sample Room duties including sample production.
Additional duties as assigned.
QUALIFICATIONS
General office experience, including telephone techniques and computer skills. o Experience working in Microsoft Word, Excel and Outlook required o Prior experience with Dynaway AX Asset Mgmt. Software helpful o Zebra Printer, printers and copy machines
o 2-way Radio
o Multi-line phone system
Must be an organized individual who is able to handle multiple tasks at a time while effectively
communicating with customers and warehouse operations.
Communication skills, both written and oral, are necessary to establish and maintain effective working
relationships with customers.
Must be able to identify problems and make recommendations to solve problems.
Attention to detail and accuracy are foremost in the ability to maintain accurate inventory.
Working knowledge of Microsoft Word and Excel and related company or customer data systems
needed.
Some prior customer service and/or warehouse experience desired. As a direct company
representative of the Companys customers this position requires a professional demeanor and provide a high level of customer service at all times.