HNI IT Site Administrator - Cedartown, GA in Muscatine, Iowa

Description

The IT Site Administrator will be located in Cedartown, GA and will be responsible for all I.T. technical and user support for Cedartown, GA manufacturing facility. This individual will provide support assistance for local/regional users, resolve technology related incidents, report/escalate suspected problems/opportunities, plan, organize and/or lead on-site I.T. projects, and act as liaison between location managers and HNI IT. Along with a strong technical background, this individual must work well independently and have excellent technical, interpersonal and communication skills.

Requirements

Essential Functions:

  • Administers and provides day-to-day support for all I.T. systems/equipment for designated site or region. (i.e. including Telecom, Network, Security, Servers, Desktops, Printers, Peripheral devices, etc.)

  • Supports Microsoft Desktop Operating Systems and applications

  • Utilize remote PC management tools to resolve member incidents

  • Maintain Microsoft Active Directory accounts within the designated site or region

  • Document all work done on customer incidents in an approved Incident Management tool

  • Create and update knowledge base articles

  • Must be able to lift 50 pounds

  • Participate in an on-call rotation

  • Extensive software troubleshooting, installation and repair.

  • May provide project assistance or remote site back fill

  • Analysis of existing processes/procedures and recommendations for improvement (RCI)

  • Restore operations using Veritas, NetBackup and understanding of HNI DR strategy

  • Install/Configure/Move/Salvage responsibilities for IT assets

  • Perform all duties in accordance with HNI policies, procedures and corporate standards

  • Provides technical support and maintenance in activities associated with the identification, prioritization, and resolution of reported problems

  • Activities include recognition, research, isolation, resolution, and follow-up

  • Diagnose and repair problems via email, phone or in person at the member’s station

  • Escalating and monitoring issues when dealing with external vendors for warranty repair issues

  • Take ownership of escalated support issues and find resolution to problems

  • Repair returned equipment to be redeployed

  • Collaborate with external vendors to monitor cost effectiveness

  • Recommend upgrading of appropriate systems and equipment as needed

Core Attributes:

  • Team player with excellent communication skills both written and verbal

  • Demonstrated ability to perform customer support

  • Excellent communication skills both written and verbal

  • Excellent customer service skills

  • Ability to work with minimal supervision

  • Valid driver’s license

  • Ability to translate technical terms into non-technical language and maintain understanding of computer terms

  • Ability to work well with other people in a team oriented environment

  • Demonstrated understanding of service level agreements

Qualifications: To perform the job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • A minimum of a 4-year degree in IT or related field, or 4+ years experience, or an equivalent combination of education and experience

Certifications:

  • Any Microsoft, Cisco, Citrix certification preferred

  • ITIL Certification(Information Technology Information Library) preferred

  • Microsoft Certified Professional or A+ Certification preferred

Experience:

  • 4 years customer service related experience

  • 4 years experience with troubleshooting network connectivity

  • 4 years experience with Windows XP/7

  • 4 years experience with MS Office applications (Word, Excel, Outlook, and PowerPoint)

  • 4 years experience with Windows platform, including hardware, software, and a variety of peripherals such as printers, scanners, PDA, BlackBerry devices, iPads and iPhones

  • 4 years experience with PC hardware and software installing, configuring, & troubleshooting

  • 1 – 2 years experience complying with service level agreements

Skills:

  • Advanced interpersonal skills and ability to work/learn as part of a team

  • Intermediate knowledge of local and network printer support

  • Intermediate knowledge of networking

  • Intermediate knowledge of ticket based tracking system

  • Intermediate knowledge of mobile device support

  • Advanced organizational and prioritization skills

  • Advanced skill in providing confident and polite customer service

  • Advanced troubleshooting and configuration skills with a variety of mobile and pda devices

  • Intermediate technical knowledge of PC hardware and software products and support

  • Intermediate troubleshooting technical issues via phone and in-person

Travel: Up to 15%

Posted at: Monday, October 29, 2018

Job Req#: 0419007

Category: Information Technology

Type: Salary

Shift: 1st

EEO Category: Professionals

Company: HNI Corporation

Location: HNI Corporate Headquarters, Muscatine, IA