FIRST SECURITY BANK and TRUST CO Information Services Assistant in Nora Springs, Iowa
POSITION SUMMARY: Primarily responsible for assisting Information Services/Operations Manager with managing the departmental project portfolio and providing up-to-date information to management when required.i Develop and maintain departmental policies, standards, and procedures.i Assist with departmental audits and compliance needs. iiPromote the efficient use of equipment and software through employee training and standardization of operating procedures throughout the bank.i Work diligently to maintain a secure network environment and meet various regulatory requirements.iESSENTIAL DUTIES AND RESPONSIBILITIES:Provide assistance to management in request management, project prioritization, resource allocation, and regular portfolio reviews with third parties.Assist with the documentation and maintenance of various technical processes and policies.Learn fundamental operations of commonly used software, hardware, and other equipment.Provide assistance in development and maintenance of department policies, standards, and procedures.i Work to assure compliance with internal and external requirements.Provide end user support and customer service as needed. Be available to users requiring technical assistance. Maintain a record of all requests and concerns reported.i Be available to provide on-demand after-hours support for scheduled events.Assist Information Services Manager, Information Services Assistants, and third parties with various aspects of the day-to-day administration of the bank networks as needed. Assist in the design and implementation of employee training sessions for related software applications. Support sales and service efforts through quality service and making referrals on all bank services.Cover assignments and perform other duties as assigned.Participate in bank-sponsored events as outlined in financial institutionis iCommunity Events Programi.Perform other duties as assigned.DESIRED KNOWLEDGE, SKILLS, and ABILITIESFriendly presence and helpful attitude; good interpersonal skills and ability to work well with others.Ability to provide technical support via phone, Instant Message, or emailGood communication skills and professional demeanor.Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.Ability to work responsibly with or without direct supervision.Working knowledge of common operating systems and software applications.The interest and ability to stay current with new technologies and software applications.QUALIFICATIONSEducation: High School Diploma or equivalentExperience: Previous work experience in a Help Desk position or similar environment preferred. Previous customer service experience strongly desired.iStatements included on this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements should not be construed as an exhaustive list of responsibilities, duties, and skills required. Accommodations will be made to allow for meeting the above requirements when it does not place iundue hardshipi on First Security Bank and Trust.