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Robert Half International Customer Service Representative in PELLA, Iowa

Description

Organization Seeks Customer Service Representative!

OfficeTeam is in the hiring process for an articulate, highly-skilled Customer Service Representative. Do you love building solid customer relationships? Then this position may be for you. Be prepared to come into a dynamic and fast-paced environment in this role. This long-term temporary Customer Service Representative position in Pella, Iowa could be perfect for you!

How you will make an impact

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

  • Offer friendly, accurate customer service in a timely fashion

  • Manage incoming telephone calls

  • Receive and send written business correspondence

Requirements

  • Excellent written, verbal and social communication skills

  • Comfort and confidence when interacting with internal and external partners and clients/customers

  • Ability to use multiple computer systems, applications, and utilize search tools to find information

  • Experience performing extensive research to resolve complex customer inquiries

  • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

  • Proven knowledge of Microsoft Excel

  • Deep understanding of data entry

  • Foundational knowledge in Answering Inbound Calls

  • Customer service experience

  • Microsoft Word experience highly desired

  • Command of numeric data entry

  • Strong problem solving and analytical skills

  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • 1+ years of past relevant experience

  • Customer service and office administrative skills

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Call Shasta Coe at 515-244-2500 or email your resume directly to Shasta at Shasta.Coe(at symbol)roberthalf.com with "Pella, Iowa role" in the subject line!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $16.15 - $18.70 / Hourly

Location: PELLA, IA

Date Posted: January 11, 2021

Employment Type: Temporary

Job Reference: 01500-0011663626

Staffing Area: Office u0026 Administrative

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