Hy-Vee Food Stores Cash Accountability - Part Time in Sioux City, Iowa
Job Title: Cash Accountability FLSA: Non-Exempt
Department: Grocery Revision Date: 03/2011
Provides prompt, efficient and friendly customer service. Responsible for cash accountability of cash registers and safe. Ensures the registers have adequate cash on hand and purchases money when necessary. Calculates cash over/short and investigates discrepancies.
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers;
Direct Reports: None
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
· escorting them to the products they're looking for
· securing products that are out of reach
· loading or unloading heavy items
· making note of and passing along customer suggestions or requests
· performing other tasks in every way possible to enhance the shopping experience.
Counts registers after each cashiers shift in all areas of the store.
Balances each register handling cash and coin. Ensures each cash pull is placed in safe. Sorts checks, coupons, paidouts and charges and places in appropriate register file..
Ensures the registers have adequate cash on hand and loans money from safe to registers when necessary.
Performs functions and is knowledgeable in all areas of register operations.
Troubleshoots mechanical problems with registers such as receipt paper jams.
Acts as cashier (where applicable).
Is knowledgeable of look-up numbers, department numbers, and features of items for which money is received.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Trains cashiers. Responsible for ongoing training program.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Approves checks written for cash or payment of merchandise purchased
Reconciles money orders, Western Union, utilities, US West, TCI, (where applicable) bank cards, gift cards, etc.
Education and Experience:
High School or equivalent experience. Six months to one year of similar or related experience.
Ÿ Must be able to physically perform light to moderate work: exerting 50 – 100 lbs. of force occasionally; 10 – 40 lbs. frequently.
Ÿ Must have the ability to carry out detailed but uninvolved written and verbal instructions
Ÿ Possess ability to file, post, sort and organize materials and paperwork.
Ÿ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Ÿ Must be able to fit and walk in confined spaces
Ÿ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
§ Must be able to operate menu driven computer programs with mouse, 10 key keypad and alpha numeric keyboard.
§ Must have the ability to read and obey MSDS information on products.
• Must have the ability to add, subtract, multiply and divide whole numbers.
This position is continually exposed to money for reconciliation purposes. There is occasional pressure to meet deadlines.
Equipment Used to Perform Job:
Calculator, computer, telephone, NT programs, cash register, handles MC/DC machines, and intercom, fax machines.
Has daily contact with customers, co-workers, suppliers/vendors, and the general public.
Has access to confidential information including sales, safe code, and money.