Job Information
PETCO ANIMAL SUPPLIES INC Lead Sales Associate in Sioux City, Iowa
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
- We love all pets like our own
- We're the future of the pet industry
- We're here to improve lives
- We drive outstanding results together
- We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.
Provide guests
with
exceptional customer
service by
being the
subject matter
expert on all
products,
nutrition,
services,
promotions,
local
community
events
and
other
areas
of
animal care
and
wellness.
Position Responsibilities
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
- Provide a great experience by engaging with guests utilizing your acquired skills and training.
- Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them.
- Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Be knowledgeable about pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.
- Express passion about animal welfare and maintain integrity in the work area.
- Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
- Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.
- Promote a positive culture of teamwork, inclusion, and collaboration.
- Inform Guests of upcoming adoption events, explain our Think Adoption First philosophy.
- Know the team and the areas of expertise for each partner so that they can connect the customer with the right partner to deliver the guest experience and desired .
- Maintain familiarity with current promotions and special services.
- Be up to date with seasonal training such as flea and tick, pet summer safety, holiday promotions, etc. when applicable.
- Complete other duties and special projects as assigned.
- Evaluate guest inquiries and as needed refers to the Leader on Duty.
- Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.
Other
Duties
and
Responsibilities
UTILIZE SELLING BEHAVIORS. You're the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is cri ical to being able to identify and solve for their needs both today and in the future.
CONTRIBUTE TO A SAFE ENVIRONMENT . You'll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.
BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.
Knowledge,
Skills, and Abilities
SERVE THE CUSTOMERS: Asks
discovery questions to
understand
customer
needs.
Seeks
feedback
from
customers.
Addresses
customer
needs by
involving the
right
people at the
right time.
Meets
or
exceeds
customer service
needs, and
reports
barriers.
COMMUNICATE WITH OTHERS:
Listens
carefully to
others.
Communicates
clearly
and
concisely.
Provides
appropriate
level of
detail
in
communication.
Write
with
accuracy,
simplicity
and
completeness.
Keeps
others
informed.
*PERFORM ETHICALLY: Does not cover up problems or blame others for mistakes. Meets commitments. Is honest and direct in dealing with people. Acts consistently with stated policies and practices. Does not disclose confidenti *