MERCER COMPANIES Customer Service Representative I in URBANDALE, Iowa
The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.This position answers general questions and requires basic knowledge of position. Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls. Asks appropriate questions and serves as a resource of information when attempting to retain existing business. Enters all information related to the call for tracking and reporting purposes. Develops relationships with both internal and external customers. Elevates reoccurring issues to management. This position requires offering products to members, on every eligible call, that they qualify for because they are a member of an association. Qualifications:* High school diploma required and college degree preferred.* Customer service or sales experience preferred 0-2 years customer service experience preferred.* Excellent written and verbal communication skills to effectively interact with customers.* Excellent organizational and time-management skills to handle multiple tasks.* Detail oriented to ensure accuracy.* Above average problem solving skills to resolve customer service issues.