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Robert Half International Customer Support Representative in Urbandale, Iowa

Description

Robert Half is hiring for multiple Customer Support Representatives to support John Deere Intelligent Solutions Group out of Urbandale, IA.

As a Customer Support Representative, you will be a part of an activation support team within ISG which provides support to John Deere dealers by sending & receiving alphanumeric codes to activate/transfer/warrant products for GPS enabled farming equipment. They also support inquiries regarding product activations, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the CCMS system. Technicians also create and maintain support tools/solutions available online. Additional duties will be added as workload permits.

This position will require a bi-lingual individual to be fluent in Portuguese as well as English.

Candidates must be able to work an 8-hour shift (1st shift, 7 am - 3:30 pm), Monday-Friday, occasional holidays, and overtime based on the needs of the business. Training will be on 1st shift and last approximately 3 weeks. Additional Saturday hours may be required during peak seasons. This is a long-term opportunity with great likelihood to extend and evolve as you do!

Requirements

This position will require a bi-lingual individual to be fluent in Portuguese as well as English.

  • Skills in interpersonal communications, negotiation, and conflict resolution.

  • 6+ months experience with customer service / support experience.

  • High comfort level and experience with consumer software applications.

  • Strong computer and troubleshooting skills.

  • Ability to work off-shift hours and occasional holidays to support the business.

Desired skills and knowledge:

  • Knowledge of agriculture customers.

  • Agriculture operations experience, including Precision Farming experience.

  • Prior work experience in Agriculture or Technology dealer channels.

  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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