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UnityPoint Health Equipment Support Technician in Urbandale, Iowa

Equipment Support Technician

Unity Point at Home

Urbandale, IA

Monday- Friday, 8a-5p

Full-Time Benefits, 40 Hours/ Week

Provides education to staff on the proper use of equipment. Provides technical phone support for patients/caregivers. Performs and coordinates equipment repair and calibration to medical equipment Coordinates the outsourced repair of medical equipment with qualified vendors. Completes performance verification procedures of equipment.

We are able to train on all HME equipment!

  • Ensures quality and safe delivery of equipment services and supplies to patients according to care plan. Uses equipment and supplies safely, effectively, and efficiently.

  • Consistently utilizes a holistic approach considering physical, psych/social, spiritual, educational, safety and related criteria appropriate to the age of patients served in assigned service area.

  • Delivers and sets up or picks-up equipment from patient homes, hospitals and other health care facilities.

  • Cleans, checks, troubleshoots, and performs minor repairs and maintenance on equipment related to job requirements.

  • Assists in the provision of quality equipment and supplies to patients/clients in the most cost-effective manner.

  • Fills liquid oxygen equipment and operates oxygen transfilling equipment.

  • Maintains a detailed audit trail of all equipment transactions that have been received, delivered or disposed.

  • Maintains and arranges the completion of all required maintenance on his/her assigned vehicle where applicable.

  • Maintains his/her assigned vehicle in accordance with DOT guidelines and/or UnityPoint at Home policy.

  • Maintains his/her assigned vehicle in a clean, organized, and sanitary condition at all times.

  • Transports and delivers equipment in accordance with compliance, accreditation and regulatory guidelines.

  • Maintains familiarity with the functionality of all lines Home Medical Equipment utilized by UnityPoint at Home.

  • Instructs patient/family/caregivers in the proper care and use of Home Medical Equipment.

  • Receives orders, restocks and maintains warehouse and assists with preparing equipment/supplies for delivery.

  • Maintain working relationship with staff from other service lines in order to facilitate a collaborative approach to patient care. Directly contacts members of other service lines where appropriate.

  • Maintains direct communication with other staff/service lines utilizing cell phones, Email, telephones, and computer operating software. Requires and maintains ongoing knowledge of all current operating systems.

  • Accurately documents (paper and/or computer), maintains and completes required departmental, company and regulatory paperwork in a timely manner.

  • Greets clients providing courteous, caring and professional assistance.

  • Meets measures as determined and required for job productivity and performance improvement.

  • Maintain regular and consistent attendance at work.

  • Behave in a manner consistent with Mission, Vision, Values and Expectations for Excellence.

  • Maintain compliance with OSHA, FDA, DOT, Accreditation Standards and Risk Management guidelines.

  • Maintain compliance with Personnel policies and procedures.

  • Behave in a manner consistent with all Corporate Compliance policies and procedures.

  • Perform other duties as requested by management to facilitate the smooth and effective operations of the organization.

  • Employee is responsible for completion of communication tasks and activities in a timely manner. This would include, but is not limited to: responding to email, voicemail or telephone messages, promptly, accurately, and professionally; attending staff meetings as scheduled or viewing videotapes of those meetings; asking questions of team members and supervisors when needing clarification about various day-to-day issues or patient needs; and reviewing employee communication pieces, to stay aware of UnityPoint at Home programs and initiatives.


  • High School or Vocational School graduate or an equivalent combination of education and experience.

  • Strong interpersonal skills.

  • Ability to work as a collaborative team member.

  • Read, speak and write fluent English and perform simple arithmetic computations.

  • Ability to understand and apply guidelines, policies and procedures.

  • Valid Mandatory Reporter course completion by state(s) requirement

  • Licensed driver in the State of Residence with current operator’s permit, commercial drivers’ license certification with haz mat endorsement (if job requires driving placard vehicle – Central Iowa HME Equipment Techs only) and automobile insurance in accordance with state and/or organizational requirements. Employees have 6 months from date of hire to complete the above requirement from date of hire.


  • Previous medical equipment experience.

  • Basic computer knowledge of Microsoft Outlook and Microsoft Word

  • Clear understanding of the local area primary and secondary road system.

Requisition ID: 2020-81643

Street: 11333 Aurora Ave

Name: 9400 UnityPoint at Home Affiliate

Name: Operations- HME- DM

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

External Company Name: UnityPoint Health

External Company URL: