Randstad Participant Services Representative in Urbandale, Iowa

Participant Services Representative

job details:

  • location:Urbandale, IA

  • salary:$16 - $17.60 per hour

  • date posted:Wednesday, July 11, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_661898

  • questions:danielle.denton@randstadusa.com770/303-6821

job description

Participant Services Representative

Randstad has en exciting opportunity currently available in the Urbandale area! We are looking for Participant Services Representatives to join this growing team!

Working hours: Between 6:00AM and 9:00PM, depending on shift.


-Answer incoming calls from plan participants and assisting and enrolling participants on Health & Benefits Enrollments.

-Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.

-Will need to toggle on computer screens, researching information, typing notes, and speaking to client simultaneously.


-Ability to work in a fast-paced, call-center environment

-Act as a successful team member by being receptive to feedback/coaching

-Follow all standard operating procedures

-Display reliability

-Have a willingness to develop and consistently improve.


-High School Diploma or equivalent required

-Bachelors Degree preferred.

-1-3 years of experience in customer service

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.