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Telephone & Data Systems Systems Engineer III in Urbandale, Iowa

Want to be part of a customer focused, high performance, high integrity team of technology professionals? At OneNeck IT Solutions we deliver world class IT solutions 365/24/7 for diverse clients across the U.S. We are currently seeking an Systems Engineer III professional who is passionate about technology and providing best-in-class customer service. Come join and add value to our team!

Once our locations safely reopen, this position will preferably reside in our Des Moines (Urbandale), IA office. We are also open to filling this role in any of our other physical office locations: Denver, CO; Scottsdale, AZ; Eden Prairie, MN; Madison, WI; Cedar Rapids, IA or Omaha, NE.

NOTE: We can hire this position as an ENGINEER III or IV. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experience.

The Systems Engineer III is an advanced level engineering position that leads on-site installation, maintenance and repair of company and multi-vendor systems which include hardware, software, and operating systems. This position ensures customer satisfaction by advising on preventive maintenance and configurations which may impact product performance.

The Systems Engineer III is also responsible for maintaining/increasing knowledge of technologies within specific functional areas, maintaining required certifications, and acting as a “trusted advisor” among our customers on technical matters.

Responsibilities:

  • Lead complex projects. Provide advanced level technical planning, implementation, configuration, support and troubleshooting services on one or more of product lines or service groups we sponsor.

  • Analyze complex systems problems and implement solutions. Seek and recommend alternative processes to improve service delivery to the customer in a cost effective way.

  • Configure, install, and maintain software and hardware. Troubleshoot equipment such as servers, storage, and virtualization technologies.

  • Create documentation for both internal use and customer deliverables. Produce complete system requirements and/or specifications as appropriate.

  • Keep up to date with changes in technology (i.e. attend conferences or training, complete vendor provided trainings, review/study technical journals)

SYSTEMS ENGINEER III

  • Bachelor’s degree or higher -OR- 4+years professional work experience

  • 5+ years industry experience with Microsoft Platforms (i.e. Active Directory, Exchange, Azure, M365, O365) and at least one Server Operating Systems (Windows, VMware, Nutanix, Linux). EndPoint Manager (InTune), Defender, migrations, greenfield deployments experience a plus

  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

SYSTEMS ENGINEER IV

  • Bachelor’s degree or higher -OR- 4+years professional work experience

  • 7+ years industry experience with Microsoft Platforms (i.e. Active Directory, Exchange, Azure, M365, O365) and at least one Server Operating Systems (Windows, VMware, Nutanix, Linux). EndPoint Manager (InTune), Defender, migrations, greenfield deployments experience a plus

  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations

Other Qualifications:

  • Experience with server hardware and administering or implementing systems infrastructure (Servers, Virtualization, Storage, AD, Exchange, SQL, etc.)

  • Experience in VDI, specifically Citrix, a plus

  • Industry standard certifications a plus (MCSE, MCP, RHCE, ASE, VCP, NCP etc.)

  • Experience with data protection systems like Veeam, CoHesity and Multi-factor Authentication such as DUO and Azure MFA

  • Storage (HPE, Dell/EMC), hardware / blades and Hyper-Convergence (Cisco, HPE, Dell/EMC, Nutanix) a plus

  • Sharp technical, analytical, and problem-solving abilities

  • Accountable and takes ownership

  • Excellent customer service, communications, and professional demeanor

  • Able to manage multiple deadlines

  • Passionate toward new and existing technologies

  • Positive, resourceful, creative and detail oriented

  • Self-starter, able to prioritize appropriately

  • Process-oriented

#OneNeck IT Solutions offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud® enterprise cloud services; managed services; ERP application management; professional services; IT hardware and more! To learn more about this position or our company, please visit oneneck.com.

Employment at OneNeck is subject to post-offer, pre-employment drug testing.

EEO/AA/Employer/Vets/Disability.

Requisition ID: 2021-17036

External Company URL: www.tdsinc.com

Telecommute: No

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