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Mississippi Valley Regional Blood Center Customer Relations Coordinator in USA ● Ottumwa, Iowa

Customer Relations Coordinator

Davenport, IA, USA ● Madison, WI, USA ● Ottumwa, IA 52501, USA ● Peoria, IL, USA Req #675

Tuesday, May 4, 2021

Mississippi Valley Regional Blood Center (MVRBC) is the exclusive provider of blood products and services to our partner hospitals in Illinois, Iowa, Missouri and Wisconsin. The Blood Center is based in Davenport, Iowa, where MVRBC’s testing, processing and primary distribution center of blood components. MVRBC is a not-for-profit 501(c)(3) organization.

The Customer Relations Coordinator is responsible for providing on-going client support and engagement by developing existing client relationships and identifying new service hospitals in the areas of transfusion education, utilization, and optimization of transfusion services and practices within the Impact Life service territory. A.) Will ensure client satisfaction through development and implementation of relationship strategies to existing and new clients throughout the Blood Center territory by conducting regularly scheduled on-site visits and through remote accessibility.

B.) Represent and support Blood Center perspective for projects and changes that impact hospitals i.e. in areas of appropriate product usage, inventory management and compliance with regulatory processes to support Blood Center from science, technical and economic advantage.

C.) Develop and implement community-based transfusion safety program to improve blood management by coordinating quality assessment and improvement processes/projects.

D.) Serve as clinical education resource to promote safe and effective transfusion therapy as well as advances in technology to improve patient safety. May provide regulatory support in conjunction with Blood Center quality department.

E.) Provide continuous communication to IMD and Blood Center leadership regarding customer-based concerns or product concerns to ensure proper response and customer satisfaction.

F.) Assist with forecasting and development of marketing/customer goals, both short-term and long-term, to support strategic growth initiatives.

G.) Communicate changes in customer operations that affect planned interactions with IMD, budgeted or strategic outcomes to Blood Center leadership.H) Develop and maintain current customer demographics in Blood Center provided by CRM, communicating changes as needed.

I.) Conduct and utilize various methods to monitor and report client satisfaction; including, but not limited to: Customer Connection process, customer satisfaction survey, one on one meetings or other methods as identified.

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

Other details

  • Job Family 02A

  • Pay Type Salary

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  • Davenport, IA, USA

  • Madison, WI, USA

  • Ottumwa, IA 52501, USA

  • Peoria, IL, USA