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Northland Hearing DBA Starkey HearCare Audiology Technician (Waterloo) in WATERLOO, Iowa

DescriptionAt Starkey HearCare, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.The Audiology Technician provides support within a clinic/office to help the needs of the licensed audiologist/hearing aid specialists. The Audio Tech will be responsible for monitoring and facilitating testing with patients and cleaning/adjusting hearing aids under the direct supervision of the licensed provider. The Audio Tech must abide by applicable state and federal laws under the scope of practice of an assistant to a licensed provider. Position may require travel to various office locations and a temporary/provisional license.The Audio Tech is also responsible for the daily activities at the front desk for the retail site. This position is the first point of contact either in person or on the phone with patients and vendors. He/she is responsible for creating a positive first impression and providing a quality Patient Journey experience. This position supports the provider by performing a variety of customer service, sales, marketing, operational and administrative functions.Our CultureAn experienced team built around a culture of professional growth and knowledge-sharingWe celebrate innovation providing our patients with the most innovative technology and the most effective hearing devicesWe serve with passion, purpose and excellenceTotal Team Approach Our staff functions together as a cohesive group of hearing professionals.We coordinate the individual expertise of all staff members to provide the best possible care for our patientsYou WillEnsure positive Patient Journey experience.Acknowledge, greet and service all guests that come in the office as soon as they enter.Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.Interact with patients to schedule full audiometric evaluation.Schedule and confirm appointments.Understand, support and track current marketing initiatives for the clinic.Utilize elevated customer service approach and communication styleAssist the licensed professional with counseling and cleaning of hearing instruments.Monitor and facilitate hearing testing.Work with professional staff to obtain and follow-up on referrals from physicians and provide testing data for billing.Direct and answer calls in a timely, professional fashion.Enter daily activity in patient management software.Make deposits (transportation required) and maintain cashbox.Maintain day-to-day operational procedures.Protect Patients Privacy, collect insurance information, and complete insurance Authorization.Organize office, maintain supplies, and ensure accurate patient files.Report information to Certified PSC for insurance billing.Follow up on TNS and MED Referrals.Set future appointments before patient leaves office.Send thank you cards for referral and sales.Results- Performance measures (How to Measure Success) Provide quality Patient Journey experience garnering positive patient feedback.Ensure procedures and policies are being implementedData accuracy in patient management softwareRecalls for 3-month check and annual examsContribute to increases sales for clinicOther Duties (Non-Measurable)Support Northland Employee Corporate and/or Department guidelinesCheck and verify qualitySupport corporate health and safety objectivesReact to change productively and handle other essential duties as assignedAssist with development of clinic performanceYou Will NeedHighschool or GED requiredAt least 3 years of customer service/patient care experience and or one year of office management.Ability to develop knowledge of software systems including Excel, Word, and problem solving, analytical a