John Deere Part Time Student - Customer and Product Support - Waterloo, IA in Waterloo, Iowa

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: United States (US) - Iowa (US-IA) - Waterloo

Function: Customer & Product Support

Title: Part Time Student - Customer and Product Support - Waterloo, IA - 51191

Your Responsibilities

This role will provide support for a dynamic team focused on John Deere Tractor Customer Uptime and Customer and Product Support deliverables for current and future tractor programs.

  • Activities will include, but are not limited to:

  • Assisting with Customer and Product Support training development including:

  • Collaborating with CS Planning and Analytics Leader to develop training material

  • Reviewing training material

  • Organizing training into central storage location

  • Planning training sessions with Customer Support Planning team

  • Tracking and reporting Customer Support Planning activity status and communicating directly with Customer Support Planners when action is required.

  • Developing templates and guidance documents for common Customer Support activities.

  • Updating key performance indicator dashboards.

  • Leveraging the latest technology in supporting Customer Support Engineers with data gathering and conducting product reviews.

What It Takes

  • Great interpersonal skills, ability to influence without authority, and work on a team

  • Organizational and communication skills (both written and verbal)

  • Demonstrated experience in planning, organizing, and time management

  • Microsoft Office Programs: Excel, Word, and PowerPoint

  • Pursuing a four-year degree in Business, Marketing, Ag Technology, Engineering/Engineering Technology, or related degree programs

  • Must be registered as a full-time student at a local university

  • Must be able to commute to the work location on a daily basis

  • Graduation date of May 2020 or later

  • Cumulative GPA of 2.8 or above

  • 16 - 20 hours/week during the academic year

  • 35 - 40 hours/week during the summer semester

A strong candidate will also have

  • Experience developing and providing training

  • Basic understanding of John Deere dealer/distributor network; with service and sales focus

  • Knowledge of farm equipment business and familiarity with current tractor offerings

  • Technical tractor system knowledge

  • Extended Microsoft suite of products including: SharePoint, Office, and Outlook (e-mail and calendar scheduling)

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.