The Iowa Clinic Appointment Specialist - Urology (Full-Time) in West Des Moines, Iowa
Appointment Specialist - Urology (Full-Time)
ClericalWest Des Moines, Iowa
About the PositionAnswers patient calls from the incoming multi-line telephone system and schedules appointments for the Urology Clinic, directs calls or submits electronic tasks to specific clinic teams. Provides outstanding customer service to patients, physicians. clinic staff, patients and other callers. Serves as an informational representation for medical clinics.This role will be Monday - Friday based around business hours of 8 am - 5 pm.Qualifications/Requirements:-High school diploma or equivalent required-Previous medical office administrative experience and a working knowledge of different types of insurance programs preferred-Possesses at least knowledge of electronic health records, medical terminology, ICD -9 and CPT codes preferred
Why Work at The Iowa Clinic?At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. By applying customer service core values of friendliness, respect, ownership, service excellence and teamwork, we create a work environment where each individual can contribute and excel. The Iowa Clinic values the diversity and unique skills and talents of each individual and strives to create a workplace that supports and develops its people. The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250+ healthcare providers consistently rank top in quality and outcomes as recognized by Iowa's largest health insurer.
We also offer competitive benefits - including one of the most generous 401(k) employer profit sharing programs in the metro!