Aerotek Casework Specialist in West Des Moines, Iowa
Seeking a casework specialist to join a dynamic team with a client in the banking industry! This position will have the ability to be fully remote, following 30 days of training. Candidates must be local to Iowa. Hours for the position will vary between 7 am and 6 pm, M-F.
On a daily basis, this person will conduct research on complaint cases for various lines of business. Communication with internal business partners to conduct thorough research is required largely via email correspondence. Candidates will document all casework progress in internal systems and will then follow up with customers to share the final decisions regarding their cases. The position is a mix of back end research/processing and phone work is also required.
To be qualified for this position, candidates must have 3 years of office experience or 4 years of customer service experience. A high school diploma is required, as well as strong written and verbal communication skills and excellent attention to detail/accuracy. Any banking or financial experience is a plus. Higher education, such as a Bachelor's or Associate's degree, is also a plus.
This position is scheduled to start in early May, following an interview. As such, interested applicants are encouraged to apply, as soon as possible, with an attached resume!
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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