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Rose International Customer Service Representative in WEST DES MOINES, Iowa

Position Title: Customer Service RepresentativePosition Number: 370192Location: Urbandale, IA 50398Position Type: TemporaryRequired Skill Set:Call Center, Customer ServicePosition Description:**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**Job Title: Customer Service Representative (Open Enrollment)Duration: 3+ MonthsLocation: Urbandale, IA 50398 - (Remote, but must be local to the Urbandale, IA area)Pay Rate: $18/hrJob Description:This position is for an entry-level support staff in Customer Service, who works on routine tasks under moderate supervision. He or she provides basic support to clients by responding to customer inquiries and answering, documenting, and monitoring call center interactions.To fulfill this role, the Customer Service Representative will:i Answer incoming calls that do not require an insurance license such as enrollment system access inquiries, status of dependent verification submissions, maintenance of dependent information and completing privacy and disclosures prior to transferring to a licensed benefit counselor.i Handle inquiries by communicating in a clear, concise and confident manner in order to provide an excellent customer services experience in a fast-paced work environment.i Enters all information related to the call for reporting purposes.i Works with internal business partners to achieve business unit results..i Refers all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.i Ensure that all transactions are submitted in a timely and accurate manner.i Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve.i Completes outbound calls to provide status or follow-up on issue resolution as required.Qualificationsi High School Diploma/GED required.i Customer service experience required.i 1-2 years recent call center experience is desired.i Excellent communication skills (both verbal and written).i Ability to research.i Proficient in working with web based applications and Microsoft Office.i Ability navigate multiple systems without assistance.i Excellent organizational and time-management skills to handle multiple tasks.i Detail oriented to ensure accuracy.i iBenefits:For information and details on employment benefits offered, visit here. If you have any questions/concerns, please contact our HR Department via our secured website.Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

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