Mediacom Part-Time Telemarketing Representative I in West Des Moines, Iowa

Part-Time Telemarketing Representative I

ID:12481

City:West Des Moines

State/Territory:US-IA

Exempt Status:Non-Exempt

Employment Duration:Part time

Working Hours:4 Weekdays 3 PM-9 PM, Saturday 9 AM-5 PM

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Description

GENERAL RESPONSIBILITIES:

To utilize several different software applications to perform a wide variety of tasks including making outbound calls, answering incoming calls, and data entry for both internal and external customers and for both sales and non-sales purposes.

SPECIFIC RESPONSIBILITIES:

• Make outbound calls to existing customers to upgrade or sell additional services.

• Make follow up calls to close sales leads generated from a variety of sources.

• Make follow up calls to reschedule customers with cancelled or missed installations.

• Make outbound calls to ask survey questions to gather customer feedback about products or processes.

• Answer incoming calls from field sales reps and installers to perform support and order entry tasks.

• Answer incoming calls from customers for various sales and non-sales purposes.

• Record the statuses of each call, including updating spreadsheets or websites when necessary, depending on the type of call.

• Other duties including data entry, E-Chat support, routing calls to other departments, and other duties as assigned.

EXPERIENCE/SKILLS:

• High School Degree required.

• Preferred – 6 months call center and/or previous sales experience preferred, but not required for exceptional candidates.

• Verbal and written communication skills.

• Confidence in speaking on the phone with customers.

• Ability to stay on-task with minimal supervision required.

• Problem-solving skills.

• Able to learn and utilize multiple computer applications simultaneously.

• Able to constantly adapt to changing policies, products, and software.

• High Energy level.

• Professional demeanor.

• Able to work a consistent schedule including weekday evenings and Saturday during the day.

Keywords:Sales, Telemarketing, Call Center