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Aerotek Remote Customer Service Representative in West Des Moines, Iowa


Process Executive - Customer Service Representative

Rate: $16.00

Position Summary:

Take inbound calls and place outbound calls to policy owners and agents regarding their life insurance policies. Will perform all duties relative to a call center representative and for the Farmers positions some light processing will be a requirement. Other projects as assigned by the Manager as well

Essential Responsibilities:

  • Monitors and retrieves automated policy package print jobs for policy contracts issued by client.

  • Audits, verifies, and assembles policy packages as required based on client business rules.

  • Maintains internal dashboard for tracking of policies received for processing and policies mailed based on approvals received by the client.

  • Prepares mailings for policy packages ensuring recipient on electronic or manually produced labels is verified with intended recipient of package contents before package is sealed and mailed.

  • Monitors printers to ensure supplies (paper, toner, etc.) are maintained at levels required to ensure optimal production output for print jobs.

  • Monitors emails from client and takes action as required to address ad hoc exception requests for manual processing.

  • Maintains direct communication with client initiating follow up and escalations as needed to ensure quality and timeliness of service delivery.

  • Proactively identifies and escalates issues with potential impact to service delivery to reporting manager

Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures WITH THE OBJECTIVE to meet SLA target and to ensure that the performance parameters are met

Currently remote, but will transition into office when company decides.

Top Skills Details:

1-2 years call center experience

Microsoft Office

Additional Skills & Qualifications:

  • High School Diploma

  • At least 3 years of experience working in a business or print production environment

  • Intermediate level of experience with Microsoft Outlook, Excel, and Word

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.