Work in Iowa Disability Jobs

Job Information

Randstad Research Remediation Analyst 2 in West Des Moines, Iowa

Research Remediation Analyst 2

job details:

  • location:West Des Moines, IA

  • salary:$23 - $24.98 per hour

  • date posted:Thursday, April 8, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • reference:AB_3615976

  • questions:keely.larkin@randstadusa.com515-318-6892

job description

Research Remediation Analyst 2

Are you looking for a career with one of the largest banking systems in the world? Are you a professional that is smooth when it comes to escalated cases, and able to be a strong decision maker? This role might be for you. We are needing individuals who are open to some time on the phone but this is not a call center. You will be taking the escalated complaints and assisting the case workers who were originally unable to reconcile the issue. To apply please forward your resume to keely.larkin@randstadusa.com

Responsibilities

  • Performs intake to determine an appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions)

  • Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters

  • Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters

  • Provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies

Skills

  • complaints

  • Processor

  • mortgage

  • collections

  • case management

  • Call Center

Education

  • Bachelors

Qualifications

  • Years of experience: 0 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

DirectEmployers