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Athene Senior Document Management Representative in West Des Moines, Iowa

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.


Athene is looking to hire a highly motivated, detailed individual to join our Insurance Operations team as a Document Management Representative. This role provides customer service to the entire organization by opening, prepping, scanning and electronically indexing various incoming documents. The Document Management Representative will also assist with cash handling and processing duties involved as well. This is a fast-paced environment with lots of technology and large volumes of information. This person will be part of a team that touches every department and is an integral part of the daily operations at Athene.


  • Receives and sorts all incoming mail at an Enterprise level.

  • Conducts research in various systems to ensure proper routing of mail.

  • Ensures correct deposit stamp is endorsed on the various checks.

  • Ensures image quality on the systems.

  • Performs cash reconciliation process and deposit functions.

  • Prepares all policy related mail to be scanned to the appropriate business units.

  • Prepares documentation for any payments received that must be returned due to compliance, AML, legal or business unit requirement.

  • Interprets and applies exception base processing when needed.

  • Receives and batches incoming payments in the form of checks, money orders, etc. and ensures they meet AML and other compliance requirements for processing.

  • Scans appropriate incoming mail.

  • Qualifications and Experience:

  • 2+ years of mail handling, imaging, work flow or cash processing experience preferred.

  • Experience with Microsoft Office products, especially Word and Excel strongly desired.

  • Knowledge of annuity, term, traditional and universal life products, both qualified and non-qualified preferred.

  • Must be able communicate effectively using verbal and written methods.

  • Takes initiative to be a solution seeker.

  • Understanding of regulations surrounding annuity contracts and disbursements preferred.

  • Ability to work as a team player in a time intensive work environment.

  • High school diploma or equivalent.

NOTE: Successful candidate will be required to complete a pre-employment background check.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene ( .

Athene is a Military Friendly Employer! Learn more about how we support our Veterans ( .

Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations.

Based on your location you will experience a unique blend of: • Benefits to meet individual needs including, but not limited to, a 401(k) and/or pension plan with a company match, paid time off, paid holidays, job-related tuition reimbursement, medical, dental, vision, life, and disability insurance. • Career development opportunities including a Leadership Development Program, self-guided trainings and periodic Lunch & Learns. • Amenities that include "dress for your day" work attire, in house coffee bar, on-site café, ergonomic desks, game room area and on-site fitness facility. • Volunteer opportunities to give back to the community, company-sponsored volunteer events throughout the year, individual non-profit volunteer time that can earn grant money, and non-profit matching gift program.

Athene USA is also proud to be recognized for the following: • Best places to Work in Money Management by Pensions & Investments, 2020 • Iowa's Top Workplaces; since 2015 • Bermuda Top Ten Employer; 2019 • United Way of Central Iowa awards

• Advocate & Volunteer; 2016 • S pirit of Central Iowa; 2017, 2019 • Game Changer; 2018 • Impact-Maker; 2018, 2020 • Employer Support of the Guard and Reserve (ESGR) Awards • Patriot Award, 2018 • Pro Patria Award, 2019 • Seven Seals Award, 2019 • Military Friendly® Employer; since 2017 • Military Spouse Friendly® Employer; since 2017 • LGBTQ+ Friendly Employer by Human Rights Campaign Foundation, 2021 • Excellence in Education LOMA;10 plus years • Structured Retail Products (SRP) • Best Carrier Award; 2017 & 2018 • FIA of the Year; 2019

For more specific details for each location, please click here ( .