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Aerotek WFH Client Relations Representatives In Des Moines, IA! in West Des Moines, Iowa

Now Hiring Client Relations Representatives in West Des Moines!

Aerotek Corporate Operations is seeking qualified individuals for a client relations role within a financial company in West Des Moines. This role will be conducting research within company departments in order to identify and solve customer complaints.

These positions will be WFH after an initial onsite training period. Candidates must be local to the Des Moines area.

Corporate Description:

  • Responds to and researches and resolves escalated inquiries and complaints requiring special handling

  • This may include a review of in-process, closed or canceled single loan/credit exceptions, applications, claims, files and/or online transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.

  • Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.

  • Performs intake to determine the appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions online

  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.

  • Recommend standards, policies, and/or procedures to correct deficiencies.

  • Ensures identified risks and/or problems are clearly documented.

  • Other duties may include project work to identify/implement process improvements. May generate reports and summarize results.

Additional Skills & Qualifications:

  • Qualified individuals will have 4+ years of experience with customer contact in a financial services environment OR

  • 3+ years experience in operations, underwriting, or quality assurance within a financial setting

  • Strong interpersonal skills - this job requires a lot of internal follow-ups and collaborations

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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